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Exporgin is Turkiye's global marketplace. Our mission is to offer highest quality goods that are produced in Turkiye, to consumers from all around the world.

Neden Exporgin'i Tercih Etmelisiniz?" - İşte Size Birkaç Neden!

Fiyat: Exporgin, diğer rakiplerine göre daha uygun fiyatlı bir seçenektir. Bu, bütçesi sınırlı olan müşteriler için ideal bir seçenek olabilir.

Kalite: Exporgin, yüksek kaliteli ürünleriyle bilinir. Ürünlerinde kullanılan malzemeler ve üretim süreci kalite standartlarına uygun olarak gerçekleştirilir.

Çeşitlilik: Exporgin, geniş bir ürün yelpazesine sahiptir. Müşteriler, ihtiyaçlarına en uygun ürünü seçebilirler.

Müşteri Hizmetleri: Exporgin, müşteri memnuniyetine önem verir. Müşteri hizmetleri ekibi, her türlü soru veya sorun için müşterilere yardımcı olmaktan mutluluk duyar.

Uluslararası Lojistik Uzmanı: Exporgin, uluslararası nakliye ve lojistik konusunda uzmandır. Müşterilerine, ürünlerinin dünya genelinde güvenli ve zamanında teslim edilmesini sağlamak için çeşitli hizmetler sunar.

Gümrükleme İşlemleri: Exporgin, müşterilerinin gümrük işlemlerini kolaylaştırmak için profesyonel bir ekibe sahiptir. Bu sayede müşterilerinin ürünleri, sorunsuz bir şekilde gümrükten geçer ve hızlı bir şekilde teslim edilir.

Rekabetçi Fiyatlar: Exporgin, müşterilerine rekabetçi fiyatlar sunar. Bu sayede müşterileri, kaliteli hizmetleri uygun fiyatlarla alabilirler.

Müşteri Memnuniyeti Odaklı: Exporgin, müşteri memnuniyetine büyük önem verir. Müşterilerine en iyi hizmeti sunmak için sürekli olarak kendini geliştirir ve müşteri geri bildirimlerine önem verir.

Bu nedenlerden dolayı, Exporgin'i tercih etmek müşteriler için birçok avantaj sağlayabilir.

Exporgin Hakkında Sıkça Sorulan

Exporgin hakkında sıkça sorulan soruların daha detaylı yanıtlarını bulabilirsiniz:

S: Exporgin nedir ve ne hizmetler sunar?

C: Exporgin, bir ihracat ve lojistik şirketidir. Şirket, müşterilerine uluslararası nakliye, gümrükleme işlemleri, depolama, ambalajlama ve daha pek çok hizmet sunar. Exporgin, müşterilerinin ihtiyaçlarına özel olarak hazırlanmış hizmetler sunarak, ihracat işlemlerinin daha kolay ve güvenli bir şekilde gerçekleştirilmesini sağlar.

S.Exporgin güvenilir mi?

C: Exporgin güvenilirdir. Şirket, ihracat ve lojistik sektöründe uzun yıllardır faaliyet göstermektedir ve müşterilerine güvenli, kaliteli ve uygun fiyatlı hizmetler sunar. Exporgin, müşteri memnuniyetine büyük önem verir ve müşterilerinin ihtiyaçlarına özel çözümler sunarak, ihracat işlemlerinin sorunsuz ve hızlı bir şekilde gerçekleştirilmesini sağlar. Ayrıca, şirket, gümrük işlemlerinde de müşterilerine yardımcı olur ve işlemlerin hızlı ve kolay bir şekilde tamamlanmasını sağlar. Tüm bu nedenlerle, Exporgin güvenilir bir ihracat ve lojistik şirketidir.

Ticaret Bakanlığı ve TOBB tarafından verilen güven damgalarına sahip olan Exporgin; kargo, iade/iptal ve diğer tüm konularda kullanıcılarının menfaatini gözetmeyi ilke olarak benimsemiştir.

S: Exporgin'in müşterileri kimlerdir?

C: Exporgin, ihracat yapan firmalar, üreticiler, tedarikçiler ve bireysel müşteriler için hizmet verir. Şirket, müşterilerine geniş bir hizmet yelpazesi sunarak, ihracat işlemlerini gerçekleştirmek isteyen herkese yardımcı olur.

S: Exporgin'in nakliye hizmetleri nelerdir?

C: Exporgin, deniz yolu, hava yolu, kara yolu ve demiryolu nakliye hizmetleri sunar. Bu hizmetler sayesinde müşterilerinin ürünleri, dünya genelinde güvenli ve hızlı bir şekilde taşınabilir.

S: Exporgin, hangi ülkelerle çalışır?

C: Exporgin, dünya genelinde birçok ülkeyle çalışır. Şirket, müşterilerinin ihtiyaçlarına göre en uygun nakliye rotalarını belirleyerek, ürünlerin güvenli ve hızlı bir şekilde taşınmasını sağlar. Hangi ülkelerle çalıştığı hakkında detaylı bilgiyi web sitemizde bulabilirsiniz.

S: Exporgin'in gümrükleme hizmetleri nelerdir?

C: Exporgin, müşterilerinin gümrük işlemlerini kolaylaştırmak için profesyonel bir gümrükleme ekibine sahiptir. Şirket, ihracat ve ithalat işlemlerinde gümrük beyannameleri hazırlar, gerekli belgeleri düzenler ve müşterilerine gümrük vergisi, KDV gibi vergi ödemelerinde de yardımcı olur.

S: Exporgin, müşteri memnuniyetine önem veriyor mu?

C: Evet, Exporgin müşteri memnuniyetine büyük önem verir. Şirket, müşterilerine en iyi hizmeti sunmak için sürekli olarak kendini geliştirir ve müşteri geri bildirimlerine önem verir. Exporgin, müşteri memnuniyetini sağlamak için özverili bir şekilde çalışır ve müşterilerine kaliteli hizmetleri uygun fiyatlarla sunar.

In order to track the shipment of the product you ordered, you must first have an Exporgin.com membership.

• For cargo tracking of your order; You can view the order number of your relevant order from My Account > My Orders page. When you enter the Order number of your relevant order, the Order Information page will open.
• You can access all product information about your order on the Order Information page.
• You can track your cargo process when you click on the Cargo Tracking Number opposite the Delivery Method from the Summary section at the bottom of the Order Information page.
• If your order is shipped, a "Cargo Tracking Number" will be sent to you via e-mail and SMS.
• You can learn the cargo tracking number of your order from the cargo company's own website or from My Account > My Orders > Order Information > Summary > Cargo Tracking Number.

• EXPORGIN SAS can run periodic charging campaigns.
• Free shipping service can be provided during marketing campaign periods.
• Outside of marketing campaign periods, the shipping cost is the responsibility of the buyer.

You can find out about the shipping companies we work with here.

• More than one condition must be met for the Free Shipping campaign. The products you purchase may include a product that is not included in the free shipping campaign.
• Your cart amount may not have reached the minimum required in the campaign terms.
• If you believe there is a problem other than these terms, you can request support from the Support Center.

• When completing your order if you want to wrap your order as a gift, you must mark the button I want to pack a gift.
• If your product was not delivered in a gift package even though you requested a gift package, you can contact our customer service/seller department.

• Gift wrap option is not available for all products.
• After adding the product you want to buy to the cart, you can see if the product you will order has a gift package option.
• If your product includes a gift package option, you must select the I want a gift package option under the Complete Shopping button on your cart page.
• If your product does not have a gift package option, you cannot display the I want a gift package option when you want to complete the purchase.
• Gift packaging fees for the products you wish to gift wrap vary by seller and product.

• While your order is being delivered, be sure to check the package and the product in the package with the shipping agent.
• If you find that your product's packaging/protective tapes are torn or damaged while checking out your order, you must have a due diligence report prepared by the shipping authority.
• You can submit a refund request with your report. to request a return;
• The order number of your relevant order will be displayed in My Account > My Orders. When you click on the order number of the order you want to return, the order information page will open.
• When you click on the option to create a return request from the order information page, you can start a return request if you specify the reason for the return.
• You can follow the process of approval or rejection of the return/cancellation request from the return order button at the top right of the order information page.
• You must create a return request through the system within 14 days, including the day you receive your order from the shipment.

• In some promotional campaign periods, sellers may send promotional products in addition to the products you have purchased. These products must be specified on the invoice or waybill. If the excess product is not specified on the invoice or waybill, it may have been sent to you in error. In such a case, you should contact the support center / seller and start the process of returning the product.

• When you receive your order from the shipping authority, be sure to check the package and the product in the package.
• If there is any damage outside the package during observation; The damage determination report should be submitted to the shipping authority, if there is no box damage but product damage in the package, you need to prepare a due diligence report.
• If there is a situation that is observed after the shipment is delivered, you can request support by contacting the support center / seller.

• When your order is received by the shipping agent, be sure to check your package and the inside of the package.
• In the event that a product is found to have a device/accessory missing in the packaging, you must have a due diligence report prepared by the shipping authority.
• If there is a situation that is observed after the delivery of the shipment, you can request support by contacting the support center / seller.

• Your order will be delivered by the shipping company to the address you specified when completing your order.
• Shipping companies are obligated to deliver the order to the door.
• Orders in heavy product category such as large household goods (white goods, electronic goods, furniture) are delivered up to the floor of your home depending on availability (elevator, stair width).
• If the delivery company does not carry your order, which is listed in the heavy product category, to the floor where your home is located, you can contact the authorized shipping company or our customer service department.

• Orders are delivered to the address entered during ordering. If it appears that your order has been delivered to a different address or person, you can contact the Support Center.

• If the authorized service will carry out the installation process; Do not open packages of products such as white goods, large household appliances, and electronic goods.
• Check before opening the package. If there is any damage outside the package;
• You must prepare a damage assessment report to the shipping officer.
• If there is no problem out of the package, contact the authorized service and make an appointment for installation.
• If you experience any damage after installing the authorized service product;
• You can prepare a service status report by sharing the situation with the authorized service, or you can contact our customer service department.

• When you receive your order, you must check the product box and inside next to the shipping clerk.
• In case of sending missing part or damaged product, share the situation with the shipping official and according to the product damage;
• You must prepare a due diligence report or damage assessment report.
• If you have ordered a product that will be covered by the warranty, you should check if the warranty certificate is included in the packaging.
• If the wrong product has been sent to you, you can submit a refund request to the shipping authority or you can apply through the system.
• You should not ignore such operations, and you should check your product with the shipping agent.

• Delivery times vary depending on the seller. The estimated delivery time for each product is indicated on the product detail page.
• Once your application is approved, it starts preparing. When the preparation phase of your order is completed, it is handed over to the shipping company by the seller.
• When your product has been shipped, you will be notified by email or SMS.
• In case your product is out for distribution, you will be notified by the courier company via SMS.
• the status of your order; When you enter the order number of the relevant order from My Account > My Orders page, you can identify it from Order Information > Summary > Merchandise Tracking Number Steps.
• The exact delivery date is an estimate and may vary depending on the delivery address and delivery time of the courier company.

• To know the status of your application; You can go to My Account > My Orders > Order Information > Summary > Merchandise Tracking Number.

• Once your order is confirmed, it will be processed.
• The approved order is entered into the preparation process and an invoice is issued for your order at this stage.
• After the preparation stage, the seller will ship your order.
• After your order has been shipped, you will be notified via email or SMS.

• for changes to address information, you can update your delivery address from My Account > My Profile.
• If you placed an order with an incorrect delivery address, the order must not have been shipped for changes to the delivery address. Otherwise, if your order has been shipped, the delivery information cannot be changed.
• If your order has not been confirmed or is in preparation, you can update your address information.
• If your order has been shipped, you can contact the customer service department / seller and ask for assistance.

When your order is shipped, your cargo tracking number is created.

• If you are a member of exporgin.com;
i. Your cargo tracking number after providing member login to the Site; You can find out from My Account > My Orders > Order Information > Cargo Tracking Number.
• In addition, the cargo tracking numbers created are sent to you via SMS and e-mail notifications.

• No, sellers cannot provide services in this regard.
• Unfortunately, orders cannot be combined, as shipments and financial operations can be tracked on an order basis.

If you wish to change your billing address after placing an order;

• You can change your billing address if your order has not yet been confirmed or if it is in the process of being prepared.
• If your order is delivered to the shipping company, no change can be made to the billing address.
• If your order is delivered to the shipping company by the seller, such a change cannot be made through the system. In this case, you can request support by contacting the customer service / seller.

To change your billing address;

• You can update your billing address by following the steps My Account > My Profile.

No other user or person can receive requests that you have made with your user information.

Yes, we do have international delivery.

• The shipping company visits your delivery address twice. If they cannot reach anyone during these visits, a compass with contact information is left at the door.
• If you are not found at your delivery address during these processes, your order will be delivered to the shipping company.
• The order delivered to the shipping company is kept in the branch within 3 days.
• If you cannot receive your order within the period of its holding at the shipping company, your order will be returned to the seller by the shipping company.
• The fare of the returned product will be returned to the seller by the shipping company to your bank account by the bank within a maximum of 10 days.
• The time required to deposit this amount from your contracted bank account to your debit/credit card varies depending on your bank's transactions.

• You have paid all of your payment for your order while completing your online shopping.
• No additional fees are collected during shipment delivery.

We provide delivery services to every region of Turkey.

• While your order is being delivered, check your product with the shipping official.
• If there is damage or loss of part of your order;
• You need to prepare a due diligence report for the freight officer.
• Along with the minutes you have prepared; You can request support to investigate the issue through our Customer Service.

We're sorry but we are currently unable to deliver on the same day.

• While your order is being delivered, check your product with the shipping official.
• If there is damage or loss of part of your order;
• You need to prepare a due diligence report with the shipping clerk.
• Along with the minutes you have prepared; You can request support to investigate the issue through our Customer Service.

• If you have received the shipment, you can submit a refund request.

to request a refund;

• When you follow the steps of My Account > My Orders, all the orders you placed on exporgin.com will appear. When you click on the order number of the order you want to return, the order information page will open.
• When you click on the option to create a return request from the order information page, you can start a return request if you specify the reason for the return.
• You can follow the process of approval or rejection of the return / cancellation request from the return order button at the top right of the order information page.
• You must create a return request through the system within 14 days, including the day you receive your order from the shipment.

It appears that your order has been delivered to your address, but if you do not receive it, you can contact the support center.

???? İade kargonuzu siparişinizin teslim tarihinden itibaren 14 gün içerisinde kargoya teslim ederek bize bildirmeniz gerekmektedir.

İade olarak gönderilen fakat kargo takip numarası iletilmeyen iadelerin süresi manuel kontrol sebebiyle uzamaktadır.

İade etmek istediğini ürünleri size iletilen "İade Anlaşma Kodu" ile ilgili kargo firmasına teslim ettikten sonra;

1. İlgili kargo firması iade kargonuzu sisteme girecek ve "Gönderi Takip Numarası" oluşacaktır. Lütfen bu takip numarasını kargodan talep etmeyi unutmayın.
2. Kargo tarafından size verilen Gönderi Takip Numarasını İade Taleplerim alanında yer alan İade No'nuza tıklayarak (Örn: #355) "İade Kargo Gönderi Kodu" alanına ekleyin ve Kaydet butonuna tıklayarak kaydedin.
3. Ayrıca; kargo tarafından size verilen  Gönderi Takip Numarasını destek@exporgin.com  mail adresimiz ile paylaşabilir veya Müşteri Destek Hattımızı arayarak iletebilirsiniz.
4. İade kargonuz mağazaya teslim edildikten sonra mağaza tarafından kontrol edilerek tekrar bilgilendirileceksiniz.

???? Gönderi Takip Numaranızı Eklemek için Tıklayınız

• According to the long-distance sale contract, the legal return period should be within 14 days. This period starts from the day you receive your merchandise.
• If you have not requested a return within the legal period of 14 days, your product will not be returned.

• You can request a refund of the product within 14 days from the date of delivery of the shipment with the presentation of the invoice, provided that the product you purchased complies with the return conditions.
• The product packaging to be returned must be returned within the scope of the return process, and the packaging, if any, and accessories, as well as other products given as gifts, must be returned in full and undamaged.
To request a refund of the product;
• The order numbers of the orders you placed will appear in My Account > My Orders. When you enter the order number of the product you want to return, the order information page will open.
• When you click on the “Create Return Request” option from the order information page, you can start the return request if you specify the reason for the return.
• Your return request will be checked and approved or rejected by the officials of Exporgin.com. If approved, your tracking code will be emailed to inform the shipping company.
• If your return request is approved, you can hand your returned items to the shipping company with the shipping tracking code sent to you.
• When your products are delivered to the seller by the courier company, the monitoring and inspection period is completed within two working days, and the return is approved or rejected.
• Refunds are sent to the concerned bank on the same day that payment was made during the purchase. Although it varies for different banks, refunds are returned within a maximum of 10 business days.
• In order to return orders that have not yet been delivered to you through the shipping company, you must not receive the parcel of goods delivered to your address and inform the shipping officer that you will return the product. Undelivered parcels will be treated as returns when they reach the seller.
Return period;
• You can follow it from My Account > My Orders > Order Information > Return Orders > Return Requests.
• You will be notified by e-mail of the approval stages of your return request.
• Return confirmation; Your return request on exporgin.com will be approved after the return is approved by the sellers, and payment instructions will be sent to your bank within 10 working days at the latest.

• If the products you want to return are included in a promotion, the terms of the campaign may change based on the product. Campaign accounts may vary depending on the basket. You can contact the support center to request a detailed review.

• The product may be lost during shipping or not shipped by seller.
• In such a case, you can contact the support center for a detailed follow-up of the process.

Refund request;

• Your order will be held as long as you do not deliver the products you require to be returned to the shipment.
• To cancel the returns that you have delivered to the shipping company, you can contact the support center and follow up the process by discussing it in more detail.

• No, sellers cannot provide services in this regard.
• Unfortunately, orders cannot be combined, as shipments and financial operations can be tracked on an order basis.

• Products whose protection items such as packaging, tape, sealing, packaging have been opened after the order has been delivered to the buyer, and products that are not suitable for return in terms of health and hygiene, etc. Return requests for these products are not accepted.
• Products that are mixed with other products after delivery and cannot be separated due to their nature.
• If protection items such as packaging, tape, seal, and package are opened after delivery of the product, books, digital content and computer consumables displayed in the material environment.
• Request to return newspapers and periodicals not provided for in the subscription agreement.
• Returning disposable products that quickly deteriorate or may expire,
• Cosmetics and personal care products, underwear products, swimwear, bikini, books, software and reproducible software, DVD, VCD, CD and tape, stationery consumables (ink, cartridge, tape, etc.) if applicable to recover.
• White goods (refrigerator, dishwasher, washing machine, ovens [gas, electric, microwave], stoves, hoods, irons, fans, heaters, coolers), TV, etc. Products requiring installation must only be opened by authorized service personnel after the product has been delivered to you. If the product packaging is opened by authorized service personnel, the product may be out of warranty.
• In the event that any product damage/defect is discovered after the product has been opened by authorized service personnel, you must fill out a due diligence report/service form/service report, in which the problem is written down in detail to the service authorized person. If you wish to return the product after receiving this document, you can obtain a return code on exporgin.com, hand the product to the shipper and return the product.

• Product exchange service is not provided. You can cancel your order and place an order again for the product you wish to purchase.

• Return terms may vary by products. Please read the return terms in the product details of your product again.
• The reason for refusing to return your product; You can review it in detail from My Account > My Orders > Order Information > Return Orders > Return Requests Page or contact our Support Center.

• You can create your return request within a statutory 14-day period, provided that you do not use the product, including the day you receive your order from the shipping authority, and do not impair its originality and resellability.

• As long as the seller sends the product back to the seller with the contracted shipping company, the cost of return shipping is back to the seller.
• For returns, the buyer will be able to send it with any shipping company, provided that the seller does not have a branch of a contracted shipping company at the buyer's location. In this case, the shipping cost is back to the buyer.

• Refunds of orders whose return/cancellation request is approved are sent to the relevant bank within the same day.
• In case of product cancellation/return, the payments you make with credit or debit cards vary according to the banks, but are returned within a maximum of 10 working days.
• If you have any problems, you can create a request through the Support Center.
• The refund of the amounts to your account is related to the functioning of the banks, and if you shop in installments, they are credited to your account in installments, if you have made a single withdrawal transaction, they are deposited to your account. In these matters, Exporgin has no authority and is at the bank.

• You can cancel the product you have purchased before entering the shipping process.
• For order cancellation, you can contact our Customer Service via the Support Center.
• If your order has entered the shipping process, you can request a refund when it reaches you.

• You can request a refund within 14 days from the delivery date of the cargo with the submission of an invoice, provided that the product you have purchased complies with the return conditions.
• The order or products you want to return;
• You can view all the orders you have placed on exporgin.com on My Account > My Orders page. When you enter the relevant order number of the product you want to return, the Order Information page will open.
• When you click the Create Return Request option on the Order Information page, you can initiate your return request if you specify the reason for the return.
• Your return request is checked by the authorities of Exporgin.com and approved or rejected. In case of approval, your tracking code will be sent to you via e-mail in order to inform the cargo company.
• If the return request is approved, you can deliver your products to the cargo company with the cargo tracking code.
• When the products returned to the EXPORGIN SAS by the courier company are delivered, the control and inspection period is completed within 2 business days and the return is approved or rejected.
• Refunds of approved returns are sent to the relevant bank within the same day. Although it varies according to the banks, the amounts are returned within a maximum of 10 working days.
• In order to return the orders that have not yet been delivered to you through the cargo company, you must not receive the cargo package delivered to your address and inform the cargo officer that you will return the product. Undelivered packages will be treated as returns when they arrive back at the EXPORGIN SAS.

• In the event that there is no authorized service station in your location, you can contact the seller and request assistance from the nearest authorized service center with the seller’s approval.

• The warranty certificate for the product you purchased is limited to the remaining warranty period for the product.

• To obtain detailed information about your product, which is in the process of authorized service;
• You can get information from the authorized services of the brand, from the importer, the manufacturer or from our support center for products with an official dealer warranty.

• The invoice for the product you purchased does not replace the warranty certificate. Therefore, you cannot use the product invoice in place of the warranty certificate. However, some companies consider the invoice sufficient. This information is more accurate when purchasing the product.
• The product invoice date is accepted as the warranty start date. Therefore, it cannot be used as a substitute for a warranty certificate.
• To obtain the missing warranty certificate for your product, you can contact the seller and ask for help in this matter.

• If there is missing information in the content of your warranty document, you should contact the seller and ask for help on this matter. If necessary, you can contact our support center.
• You can ask the seller to reach you by asking for the origin of your Warranty Certificate.

The information that should be in the warranty certificate is;

• The date of delivery of the product to the buyer.
• Manufacturer / importer, address of the company / seller,
• Address, telephone and other contact information must be specified on the warranty certificate.
• You should read the warranty document and check if the above information is included in the document.

• If your next product from the service is missing, you can contact the authorized technical service that sent the product to you.

• If your product malfunctions, you can apply directly to the authorized service.
• The product must be sent in its original packaging with all accessories included.
• If the product requires installation, the installation must be done by an authorized service. If you attempt to interfere with installation or similar situations before authorized service arrives, the product will be out of warranty.
• The product you are sending to the authorized service must be sent with the invoice and warranty certificate.

• Repair times for products sent to Technical Service vary depending on the products. This information is written in the warranty documents.
• Your product is repaired and delivered to you within the specified maximum repair period.

• For products whose warranty period is still valid, transportation, shipping, installation, service personnel, labor charges, etc. These services cannot be charged by the authorized service.
• If the authorized service charges you while the warranty period for your product is still in place, you can contact the seller and ask for help with this.
• Since there is a problem caused by a usage error, the technical service may charge for the repair. If a problem occurs due to an error in use, you may lose your rights under the warranty.

• The warranty period for the product you purchased begins with the delivery of the product. Although it varies for different products, the warranty period is generally two years or more. If available, the Warranty Certificate must be delivered to you at the time of order delivery. Depending on the product purchased, you can submit your request for a warranty certificate to your dealer.

• Packages of the products you have purchased are sent to you by the seller.
• If the warranty certificate for the product you purchased is not included in the package, you can contact the support center / seller.
• It is the seller's responsibility to give the warranty certificate to the buyer. If there is no warranty certificate in the product package, you must request a warranty certificate from the seller.
• Generally, unless otherwise stated, the date on which the invoice was received for the product is the warranty start date. Since the warranty period and conditions for each product are different, it is best to know the warranty terms and the duration of the product you purchased from the seller and obtain the warranty certificate, if any.
To access your bill;
• The seller will deliver your invoice to you as an electronic archive via email or in paper form with the product.
• In the event that your bill is not received or lost, you can submit a request via the support center.

• If the authorized service will perform the installation; Do not open packages of products such as white goods, large household appliances, and electronic goods.
• Check before opening the package. If there is any damage outside the package;
• You must prepare a Damage Assessment Report to the Shipping Officer.
• If there is no problem outside the package, contact the authorized service and make an appointment for installation.
• If you face any damage after installing the product by the authorized service, you can prepare the service status report by sharing the situation with the authorized service, or you can contact the support center / seller.

• If the warranty period of the product you purchased is valid while the warranty certificate is missing, you can request assistance by contacting the  support center.
• If the warranty period has expired, this matter cannot be processed.

• Membership cancellation is made upon the request of the membership owner, upon approval.
• Your cancellation request; You can send it to us by calling our Support Line at 0850 885 10 70 between 09.00-18.00 on weekdays or by creating a request through the Support Center.
• Canceled membership cannot be reactivated. You can create a new membership.

Exporgin'e üye olduğunuzda iletişim bilgileriniz üzerinden size operasyonel olarak sipariş ve üyeliğiniz gibi konularda, pazarlama olarak ise kampanya, duyurular kapsamında bildirimler gönderilmektedir.

İletişim Tercihlerimi Nasıl Değiştirebilirim?

SMS, E-Posta, Arama ve WhatsApp bildirimleri almak istemiyorsanız;

1. Hesabınıza giriş yaparak ????Profil->????İletişim Tercihlerim alanında izinlerinizi düzenleyebilirsiniz.
2. ????İleti Yönetim Sistemi üzerinden SMS ve arama tercihlerinizi düzenleyebilirsiniz.
3. destek@exporgin.com'a mail atarak veya Destek Merkezi üzerinden talep oluşturarak bize talebinizi iletebilirsiniz.
4. Kısa mesaj ile EXPORGIN yazıp 4609'a göndererek iletişim numaranızı SMS listesinden çıkarabilirsiniz.

SMS izin değişiklikleriniz hafta içi 24 saat hafta sonu ise 48 saat içerisinde İleti Yönetim Sistemi üzerinden güncellenmektedir.

İletişim tercihlerinizdeki onayları kaldırdığınızda operasyonel ve pazarlama bildirimleri alamazsınız.

• Your personal information registered to your account cannot be seen by any other user.
• All personal information registered to your account by Exporgin is kept within the framework of personal data protection.

• Information you entered while registering with exporgin.com;
• When you click on the My Account icon in the upper right corner of the homepage, you can access your membership information when you enter my profile from the drop-down menu.

• To be aware of campaigns and opportunities, you must first become a member.
• If you select the subscribe button for our newsletter while creating a membership on the membership request page, discount news and campaigns will be sent to you via email or SMS.

• your membership information; You can update or view it by going to My Account > My Profile > Edit Profile.

• When you log into Exporgin.com, you can apply for a new membership with a different email address from the Login/Membership field at the top right.

• Your account may have been closed due to a security breach. You can find out the reason by contacting the support center.
• If your membership has been closed due to a security breach, your account cannot be activated.

• In the password setting step, you can create the password according to the characters required of you.

• You cannot create more than one membership with the same user information.

If you forgot your password;

• My Account > My Profile > Forgot your password? When you follow the steps, you will be directed to the password reset screen.
• When you enter your email address in the relevant field on the password reset screen, a password reset link will be sent to your email.
• When you click on the link sent to your email address, you can set your new password on the screen you are directed to.

• You cannot shop on exporgin.com without being a member.

• If you become a member of Exporgin.com, you can take advantage of the latest campaigns, discounts (notify when a product is back in stock, notify you when a product you want to order is back in stock), and similar opportunities and benefits.

• You can add as many addresses as you want under your account, and you can enter your Delivery and Invoice addresses under a profile name using the Add New Address Profile button under your account. The point to note here is that there are two addresses in each profile, when you enter one address, that address will be identified as delivery and billing addresses.

• If there is a change in your user information (address, phone number, email...), you must update your membership information.
• At any change, it is important to update your user information so that orders can be delivered to you correctly and on time.

• You can shop with your Visitor ID without being an Exporgin.com member. However, we recommend that you create a membership and shop in order to track your order through the system, to be able to contact you when necessary, to send you order status updates, and to notify you of address changes, campaigns, discounts and other opportunities.

• When you log into Exporgin.com, you can become a member by clicking the My Account icon at the top right of the home page and clicking the Register button.

• Prices shown for sale on Exporgin.com include VAT. Changes in value-added tax and country taxes on the product are reflected in overseas sales.

You can receive information about the latest campaigns, discounts and opportunities via email or SMS that will be sent to you periodically, with your consent, at the email address you entered when you became a member of exporgin.com.

• You can rate every product you have purchased or are interested in.

• The price of products may change for reasons such as campaigns, discounts, foreign exchange and sellers. There may be changes in product prices for the following reasons.
• The same product is offered for sale by different sellers,
• change exchange rates,
• during campaign periods,
• Campaign + extra discount in the basket,
• Seasonal discounts

• When you click on the relevant product you want to check, you can check it in detail from the "Description" section (color, size, material, user manual, etc.) under the product image.
• In addition, if you would like more detailed information about the product, you can contact the seller from the "Ask a question" button under the product information section to the left of the relevant product image.
• You can view the questions I've asked and the seller's responses on the My Account > Messages page. In addition to messages from the seller, you are also notified by e-mail.

• To compare products that pique your curiosity; Select the relevant product and click the "Compare" button under the information to the left of the product image.
• Follow the same steps for another product you want to compare.
• The two products you have added to the comparison list; You can check the product comparison on the My Account page > Comparison menu, Similarities and Differences button.
• select the product you want to compare,
• Click the Compare button on the relevant product page,
• After you select the first product that you want to compare, you can select the other product and examine the similar and different features of the products.
• The products you want to compare; Price, seller, rating, delivery time, etc. You can compare them according to their features.

• All products must be 100% original as agreed by the seller in our seller agreements on exporgin.com.
• In display products, photocopies etc. No products can be displayed for sale and the sale of these counterfeit products is strictly prohibited.
• All the vendors and brands we've worked with are handpicked with such sensitivity.
• If you think that the product you purchased is not original, you can contact the support center.

Kampanya ve çekilişler ile hak kazandığınız ve hesabınıza tanımlanan indirim kodlarına hesabım alanında yer alan İndirim Kodlarım sayfasından ulaşabilirsiniz.

Katılmış olduğunuz kampanya ve çekilişler üzerinden indirim kodu vb. bildirimleri almak istiyorsanız;

İletişim Tercihleri sayfasından e-posta izninizin açık olup olmadığını kontrol ederek değil ise e-posta izninizi açık hale getirerek güncelleyebilirsiniz.

• The promotion/discount code will be valid when you click "Apply" by typing the discount code sent to you or for which you are entitled, in the Promotion Code field at the checkout stage of your order.
• Please confirm that you meet these terms by checking the terms of this code before using the promo code.
• In case of problems, you can create a request through the Support Center or call our Customer Support Line between working hours.

• If the product is not in stock and the campaign period has not expired, you can order again at the same price.

• If you have subscribed to our e-bulletin to take advantage of the campaigns and opportunities, you can change your campaign notification preferences by unsubscribing from the e-bulletin.

• Each campaign made on Exporgin.com varies on a campaign basis. Campaign end dates are specified in the campaign details.
• If you are a member user, you can be informed in detail about current campaigns by subscribing to the e-bulletin.
• Announcements about the campaigns are made on the Exporgin.com homepage.

• In order to benefit from the campaigns made on Exporgin.com, you must be a member user.
• If you are a member user and want to benefit from the campaigns; You must meet the conditions of the campaign based on the campaign.
• For Example:
• If there is a lower limit amount for the campaign, the products you add to your cart must reach the lower limit amount.
• If it is a seller-based campaign, only products belonging to the same seller should be in your basket.
• If there is a product quantity limit, you must complete the product quantity number.

• In order to benefit from the campaigns made on exporgin.com, you must be a member user.

• E-Mail
• Phone / SMS
• Web Site
• Social Media
• E-Newsletter
• In order to be informed about the campaigns, by subscribing to the e-bulletin subscription at the bottom of the exporgin.com home page; You can be instantly informed about discounts, campaigns and opportunities.
• If you subscribe to the e-bulletin, you will receive notifications about current campaigns to your e-mail address.
• You will receive an SMS about the campaign and opportunities to your phone number that you entered when you became a member of Exporgin.com.
• You can access the details of the current campaigns on the page under the "Campaigns" heading at the top of the Exporgin.com homepage.
• By following Exporgin social media accounts, you can be instantly informed about our current campaigns.

• The return of the product with the campaign in your order takes place over the campaign amount of the product.
• Return of the order containing the products with the campaign; It is stated in the Return Policy document.
• When the cancellation or refund of the order placed with the free shipping campaign is requested, the shipping fee is deducted from the product price if the remaining amount does not meet the campaign conditions.

Exporgin'den yapmış olduğunuz alışverişlerde sadece online ödeme seçeneği ile kredi kartı veya banka kartınızla ödemenizi yapabilirsiniz.

Ürün sayfasında yer alan ve aşağıdaki kategori dışındaki ürünler için "Taksit Seçenekleri" alanında belirtilen detaylar doğrultusunda bireysel kredi kartlarıyla yapılacak alışverişlerde geçerlidir.

Yürürlükteki mevzuat gereğince, telekomünikasyon, kuyum, doğrudan pazarlama, yurtdışı harcamalar, yemek, gıda, kozmetik, ofis malzemesi, hediye kart ve hediye çeki gibi somut mal veya hizmet içermeyen ürünlere ilişkin alışverişlerde taksit uygulanamamaktadır.

Taksit ve vade farkı uygulamalarında Exporgin’in tek taraflı değişiklik yapma hakkı saklıdır.

Ticari kartlar için cep telefonları kategorisindeki ürünlere genellikle 9 taksit yapılabilmekte olup, ürün detay sayfasından ilgili ürünün "Taksit Seçenekleri" alanından görebilirsiniz.

Ödemelerinizi online olarak;

• Yurtiçi ve yurtdışındaki tüm banka ve kredi kartlarıyla
• Debit kartlarla
• Ticari kredi kartları ile yapabilirsiniz.